Running a FinOps platform effectively means having confidence that when questions arise, help is available – not in the form of a knowledge base article or a ticket queue that resolves in five business days, but through access to people who understand the platform deeply and can engage with your specific situation.
Our platform support service provides exactly that. Whether you are working through a configuration question, investigating an unexpected behaviour in a recommendation, navigating the setup of a new data source connection, or troubleshooting an integration with your cloud billing APIs, our support team brings product-level knowledge to every interaction.
Support is available across the full breadth of the Opactiv platform:
- Cloud FinOps and cost management – AWS, Azure, GCP, and Nebius data source configuration, billing import troubleshooting, recommendation settings, pool and ownership structures
- AI workload cost management -Anthropic and OpenAI data source setup, AI endpoint configuration, token usage visibility, and agentic cost tracking
- Datacenter cost management – IPMI, Redfish, and SNMP discovery configuration, credential profiles, TCO cost model setup, and baseline comparison workflows
- Microsoft 365 licence operations – licence data import, utilisation tracking, and optimisation recommendation interpretation
- Unified spend analytics – cross-source dashboard configuration, custom perspectives, business intelligence export setup, and report scheduling
- Multi-company governance – organisation hierarchy setup, cross-entity pool structures, consolidated reporting, and user management across entities
- HALO AI agents – agent library configuration, pipeline setup, decision checkpoint workflows, and audit log interpretation
Our goal with every support interaction is not just to resolve the immediate question but to leave you better equipped to use the platform with confidence going forward.
